Support

Email contact@artico-x.com and we'll get back to you within 2 business days. Include your account email and, if relevant, your iOS version and a sentence or two about what you saw versus what you expected.

• HOW DO CREDITS WORK?Each new account starts with 10 free credits. Scanning an artwork costs 1 credit; AI audio narration costs 2. Tour suggestions, chat with a piece, and the visit wrap-up are all free. Top up via in-app purchase whenever you'd like — there's no subscription.
• I BOUGHT CREDITS BUT THEY DIDN'T APPEARForce-quit and reopen the app — the receipt usually validates within a few seconds. If it still hasn't shown up, email us with your purchase date and the credit pack you bought. We'll cross-check the App Store receipt and credit you manually.
• HOW DO I GET A REFUND?App Store purchases are refunded by Apple, not us. Go to reportaproblem.apple.com, sign in, find the Artico X purchase, and request a refund. If Apple declines and you think the charge was wrong on our end, email us — we'll review and credit your account directly.
• AN ARTWORK WAS MISIDENTIFIEDEmail the scan ID (visible at the bottom of the artwork detail page) along with what the piece actually is. We use these reports to improve identification and will refund the credit.
• AUDIO NARRATION WON'T PLAYTwo engines are available: native iOS speech (free) and AI narration (2 credits). If native speech is silent, your device may need a high-quality voice — Settings → Accessibility → Spoken Content → Voices → download a voice for your language. The in-app prompt walks through the same steps.
• I WANT TO DELETE MY ACCOUNTEmail contact@artico-x.com from the address on your account. We delete all scans, visits, chat history, and the account record itself within 7 days. This is irreversible and remaining credits are not refundable.
• I WANT TO EXPORT MY DATAEmail the same address. We'll send a JSON archive of your scans and visits within 14 days.

The most useful bug reports include four things: what you were doing when it happened, what you expected, what actually happened, and your iOS version. A screenshot or screen recording is even better. Send to contact@artico-x.com.

We read every one. Tell us what you wish Artico X did, and why — context matters more than the specific suggestion. Same email, same human.

For anything about how your data is handled, see the Privacy Policy. Account deletion and data export requests go to the same support email.